Tugas Dialogue with a client on a product problem

Jhean Rafii Aghani

23217050

3EB09

Quiz Bahasa Inggris 2

Question :

- Dialogue with a client on a product problem(s) [complaint]

- Dialogue with a co-worker on the solution for the said complaint

Store Clerk : Good afternoon, can I help you?

Customer : yes, I have a problem, I bought this television here about three months ago, but the sound and picture quality are awful. The picture is always flickering and there's a dark line down the left-hand side of the screen. And there's an annoying hissing sound in the background.

Store Clerk : Do you have an outdoor antenna?             

Customer : Yes, I do.

Store Clerk : Have you tried adjusting the antenna?

Customer : Several times.

Store Clerk: I'll get our engineers to have a look at it.

Customer : A friend of mine bought the same model here and had exactly the same problems. I want a refund.

Store Clerk : I'm afraid it isn't our policy to give refunds, sir.

Customer : Then as soon as possible call your engineers to fix a problem my television.

Store Clerk : yes sir, I will call our engineers to fix your product problem.

Customer : Okay, Appreciate

*Meanwhile Store Clerk calling the engineers (Co-worker) on the solution for the said complaint

Store Clerk : Our store have a complaint from the customer on product about defective television, do you have solution?

Co-worker : Yes, we have policy, if the customer have problem in our product then we must check that product first. Do you have an address of that customer?

Store Clerk : Alright, I will ask his address, so you can fix the problem.

Co-worker : Alright buddy.

Store Clerk : Sorry sir, can i ask your home address?, our engineers will come to your home and fix your television problem.

Customer : Sure, on margonda street, at apartment mares, room number 181

Store Clerk : Thank you sir, our engineers will come to your place perhaps today at night or maybe is very late tomorrow morning.

Customer : Alright, I will wait.

*Store Clerk give the customer address to engineer (co-worker)

Store Clerk : I got the complaint customer address, on margonda street, at apartment mares, room number 181.

Co-worker : Alright, I will prepare after that i go to the address and fix the product problem.

Store Clerk : Okay, call me if you need any help.


FORUM PERTEMUAN 2
(Interview Question)

5. What are the vision and mission of this organization?

Mission of the company :

To achive sustainable growth by using the better technology in product development and manufacturing and imbibe better process driven methodologies offering value added service to our customers.

Vision of the company :

To become a reputable company in the field of process control instrumentation known for its indigenously designed and developed products and to offer services exceeding customer satisfaction.

6. why do you want to work for this organization?

Because i can make the organization growth, make a better strategy for develop the better product to consumer, and make this organization become famous.

7. Please tell me about your job description?

the responsibility of the manager production is planning and organization production schedules, estimating, negotiating and agreeing budgets, make better develop for the product and make new inovation for the product